Below you will find our policies.
If you have any questions about shipping, product returns, cancellations or our website policies please contact us by E-Mail or by phone during normal business hours.
Telephone: 1.913.649.2704 -or- 1.913.492.8877
Mon thru Fri 10 - 6
Sat 9 - 3
8015 Santa Fe Drive, Overland Park, KS 66204 ... ( CLICK HERE for a map )
Quilted Memories ships through USPS.
Batting will be shipped next day for most orders.
If we expect a lengthy delay, we will notify you for approval.
At checkout, you will see $35 shipping per roll of batting.
This amount will cover most of the shipping to both coasts.
Midwest states usually run $15-$20.
Your payment will be adjusted before processing to reflect the actual shipping costs plus any compression necessary.
All 108" & 120" rolls must be compressed further and a second plastic sleeve put on.
The cost for this is $4.00. This spares you the over charge by UPS for oversize packages.
PLEASE remove the second layer of sleeve immediately so the batting can decompress.
This is important in case you may wish to return it.
If the loft is left compressed for very long we cannot restock it for sale.
All Other Store Products
Shipping for all other website products follows the table below:
Purchase Amount Shipping
$0.01 to $34.99 $9.95
$35.00 to $49.99 $12.95
$50.00 to $74.99 $15.95
$75.00 to $99.99 $18.95
$100 up Free Shipping on Continental U.S. Orders (does not include batting products)
We want you to be satisfied with the products you purchase from Quilted Memories.
In the case of a product defect or a mistake by us we will cover the return postage and replacement.
If you make a mistake in ordering that can't be corrected before shipping then you will be responsible for the return postage.
All product defects and/or errors must be reported to Quilted Memories within 10 days of the shipping date.
Please call or email us before returning any products.
You are welcome to change and or cancel your on-line order before it is shipped.
If you need to cancel please do not wait as we generally ship the next day following receipt of your order.
If you need to cancel or make a change, please call 1.913.649.2704.
If there is no answer please leave a detailed message and your contact details.
Shopping on our website
We want you to feel comfortable when purchasing from our on-line store.
We utilize the latest security and order/personal information encryption measures.
We do not "save" your payment or personal contact information for any purpose other than to process your order.
Quilted Memories does NOT share or sell any customer information.
We very much appreciate your business and are here to help you in any way we can.
Lyn Heilman (owner)
Quilted Memories LLC
Authorized Nolting Dealer
Authorized Intelliquilter Dealer
Official Hobbs Distributor
8015 Santa Fe Dr
Overland Park, Ks 66204